Business and Technology

Wearables and the IOT: Some thoughts from me.

If you are interested in technology, here are some of my more recent musings that have been published on Inside Retail, Internet Retailer and Retail Touchpoints. There’s also an interview with the Australian Financial review. Enjoy 🙂

Business and Technology · Travel

Moving to Sydney with Work- Where to start once you get here.

Moving is always a pretty stressful time. And there is nothing more daunting than moving overseas.

Yes I have lived here before, yes my work is incredibly supportive and yes, my partner is Australian. It should be easy right? right?


At a time when you are feeling extremely vulnerable (pulled away from a family that support and adore you) into a city where you have to re-establish yourself entirely- it is very easy to feel overwhelmed by all the things that you need to do to be recognised as a real-life person!

Thankfully I have had some beach time this week (or ‘Bench’ to Non-Thoughtworks consultants), else I really don’t know when I would have had the time to get myself set up.

Basic things to get sorted when you arrive:

A Place to live have a great iphone app that allows you to refine your search and then scan through the results on the move. I got a little bit addicted!

Else sign up with a few agents and get them to call you with the latest properties as the ones advertised online are often gone by the time you call up!

Bear in mind that the real estate world is a little different here to the UK. There are set inspection times, which are essentially a big open house free-for-all where anyone who is interested in viewing the property can rock up. Unless the property is empty its unlikely that you will get an individual appointment to view it, which is very annoying! The open inspections are usually on a Saturday and one weekday.

Make sure that you are prepared to apply by having ready:

– A letter from your employer to state that you work with them and your salary

– A written reference from your previous landlord(s) if feasible. (ours kindly emailed a paragraph for us to use& it was awesome)

– A print out of your tenant ledger (rent payments) or a bank statement showing the payments being made regularly and on-time

– A photocopy of your passport (and visa)

– A photo copy of your drivers licence as additional identification

– Having money available to pay a bond (refundable) and the first months rent.

A Bank Account

You need some identification, the usual options- Drivers licence, Passport, Medicare Card. You also need some proof of Residential address- so your lease will come in handy here. If you haven’t found a place to live yet, you can ask your employer for a letter to explain your situation.

Im set up with WestPac who are pretty good- but shop around and see which rates/accounts suit you best. Most seem to have annual fees so be aware of that before you sign up. Other options include: Commonwealth Bank of Australia; ANZ Bank and National Australia Bank

A Drivers Licence

You can use your current overseas licence for 3 months after arriving in Oz, but I found it useful to get an Aussie licence immediately as a means of identification.

If you have a drivers licence from the UK, you can use it to get your australian drivers licence without having to re-take any tests. Hurrah! Im not sure about the rules for countries that drive on the other side of the Road, so best to check as you might need to re-take. Also, your licence needs to be in English, or have an official translation!

You need to go to an RTA (Road Traffic Authority) which have offices all over.

You need to have one document from each of the 2 lists provided:

You can choose to buy a year licence ($52), a 3-year licence ($122), or a 5-year licence ($162). I used my passport and an australian bank card and had a 5 year licence within an hour! Success! 🙂

A Phone

To get a phone contract you need a certain number of ‘points’ from both a Primary and Secondary Identification type

For Primary id:

You can use your passport, but if its not Australian, you don’t get as many points (30point out of a required 100). I found it easier to go and sort out my Australian Driving licence first, and that gave me 60 of the 100 points instead!

For Secondary id:

If you set up an Aussie bank/ Credit card account you can also show the debit/ credit card as an additional 40 points and you are there! YAY!

Additional Options include Utility bills (25 points), Medicare card (40 points), Birth certificate (40 points) or Private Health Insurance Card (25 points).

**Top Tip**: If you are using your passport and valid visa as identification- be aware that your visa end date will constrain the length of contract you can have. So as my Visa runs out next year- I wouldn’t have been able to get a 24month contract. Using a Drivers Licence helped avoid this issue for me.  🙂

Provider-wise, I’ve gone with Telstra as they have a reputation for fast data- but again shop around and see which caps suit you. Virgin apparently are one of the only providers that include your international calls in the monthly cap value- but I’ve heard mixed reviews on service/ network availability.

The easier alternative is to go for a pre-paid sim card (pay as u go). You still need to provide identification to get one set up.


The final piece of the initial puzzle. There are many more things that you will sort out/ acquire along your merry way, but at least you are almost ready to get cracking. You will need your passport and your visa for this.

Medicare is the Aussie equivalent of the NHS. Well, sort of. You get charged to go to the Drs here (unless you have some special circumstances).

The medicare card allows you to claim back some portion of that you paid out. Sometimes Drs offer Bulk Billing where your doctor bills medicare directly, accepting the Medicare benefits as full payment for a service. Otherwise, you can pay the amount and then lodge for a return.

More information can be found here:

So now you are set to relax, enjoy the beaches, the bars and the coffee without that nagging feeling that you ought to be organising something! 😉 Welcome to Sydney! 

Business and Technology

Graphic Facilitation

I recently decided to use my Training Budget towards a technique that has caught my eye for the past year or so. I noticed that the Aussies were talking about it a lot, but it didnt seem as well known, or popular in the UK office: Graphic/ Visual Facilitation.

Lets get one thing straight from the beginning. I’m not an artist! I LOVE drawing and painting, but im certainly no expert, and I wondered how much drawing skill you needed in order to become effective with this tool. The answer is not much! Anyone can draw and represent themselves through images, even if that means stick men and square boxes!

Graphic Facilitation is about engaging your audience in a different way to typical Facilitation. The idea is that the content is captured in a way that is memorable and leads the audience to some shared understandings and conclusions.

This technique can be useful for scribes in meetings, for drawing up agendas and action plans, for capturing outputs in meetings and workshops, and feedback, among many others. I can imagine many workshops where I could put this into practise in my day-to-day work as an Analyst.

Here are some of the key learnings I have taken away with me:

1) Frame the page

It’s important to frame the page, to draw the eye to where the audience ought to be focusing. This stops words from falling off the page, or becoming lost in a muddle. Its best to do this upfront, even ahead of time if you have some time to prepare. You want nice straight lines if possible. If you feel your hand going on a bit of a wobble, stop. put a little dot, and continue along your merry way. This makes it seem like its meant to look that way.


2)Title Headings

As well as Framing the page itself, Framing Headers and Titles is equally important to differentiate from the rest of the content.

We discussed different ways of doing this, including drop-shadows, dotted lines, different colour fonts etc.

If you use a colour in the title, be sure to use it somewhere else on the page, to make sure it ties back into the image as a whole. You can use it as part of your overall colour scheme (more on that later), or to draw attention to some aspect in particular by matching it with the title.

Top-Tip: WRITE THE WORDS FIRST, frame them second! Ever had that heart-sinking moment where you try to squish letters into a ready drawn shape, only to fail miserably? Yup..we’ve all been there! Writing first allows you to know exactly how big that frame ought to be! hurrah!

3) There are 8 basic shapes you will use/ adapt

  1. Squares
  2. Rectangles
  3. Circles
  4. Dots
  5. Arrows
  6. Lines
  7. Triangles
  8. Spirals


You can make these fat/ thin/ filled in/ empty and manipulate them to however you need- but they form your basic toolkit and you can always fall back on them.

I learnt that arrows containing text can make great bullet points, as can spirals!

4) Writing

We practiced writing over and over! Fran drummed into us the importance of accessibility for those who are visually impaired. It is vital that letters are simple and large enough to be read across a room distance. She encouraged us to steer clear of fancy fonts for the important info that we capture and concentrate on ‘lines and circles’ to make up letters, or an Ariel style font. I discovered that words are more readable if letters are set closer together, and that ideally, lower text should be half- 2/3rds the height of the preceding capital letter!


5) Colours/Pens

Colour choice is important. Fran’s advice was to pick a couple of darks, that are best to write with, then had some ‘accent’ colours, for highlighting and engaging. You dont want TOO many colours, else the page looks like its been scribbled on by a small child with crayon! Remember that someone is potentially paying you to facilitate their session, and the outputs need to look professional. You should assume that it will be photographed and potentially circulated to any one that might have an interest in the content, including C-level stakeholders!

For this reason, I mostly stuck to black, or dark blue/ purple, with some lighter blues/ greens to compliment them. You should stand well back from your creation and give it a bit of a squint. How do the colours look? do they need to be re-done a bit later with colours that work better, or are more visible? It’s fine to go back and tweak later on!

One guy in our class kept using yellow, as he had it to hand, and really liked it. However when we were touring everyone’s work around the room, it was hard to see the things that he had defined as important, because yellow just didnt show up well.

Of course you can use colour to indicate  thoughts or feelings too- red for danger/ browns& greens for organic, blue for calm. Bear in mind the corporate colours for the client that you are scribing for and see if you cant incorporate them somehow.

Apparently there are a whole range of pens that you can use for visual facilitation- who knew?! From the round tip, to the chisel tip, to the giant sized pen- work out which works best for u, and practice with it. The rounded nib markers seem to be the easiest to control for us novices! We were given a box of Berol Markers, but im sure you can use any that you have to hand.

6) Signs

Now the fun began! How to make the content you are capturing interesting and organised on the page! We discussed using Signage to capture a keyword/ phrase.



7) Images/ Icons

Images can be used to depict whats being said. Its a great idea to think about commonly used phrases in your industry and have an image in mind that can be pulled out when needed, almost like a mental gallery. We practiced, with Fran calling out words, and us using typography (font) that we felt reflected the words, as well as more concrete images to describe what she was saying. This can be quite difficult to do on the spot, especially when the next word or phrase follows in quick succession, as it very well might in a real life situation that you are facilitating.

Here are some of my examples for Time, Vision, Values, Aims, Decisions, Ideas, Thoughts:


8) People

Depending on yr level of confidence in drawing there are 4 types of people u can use:

– Stick men

– Handkerchief men

– Tubular men

– With Features

Bearing in mind that you rarely need to draw a huge person with very specific features, it might be that a handkerchief man works just fine in most cases. All you want the audience to see is that it is a person, and he thinks/ feels/ is doing something. You can make him active using a few lines to indicate movement, make him interact with others- e.g holding hands, or he can carry something, like a flag/ signpost.

Obviously it goes without saying for each of these types of person, the ‘he’ could just as equally be drawn as a ‘she’ as and when required. 🙂


And Finally…we try it out for real.

Taking it in turns in pairs, we had to tell each other a story about a meeting that we had been in, and have it visually scribed by the other! harder than it looks, but made easier by bearing all the tools and tips in mind! Here is my attempt- see if u can follow the story 😉


I’m definitely going to be trialling this technique a bit more in coming weeks. It was awesome! I finished the day completely inspired, and covered in pen!

There’s so much more I could share, but his post is too long already! Give me a shout if you want more info, or details of the training.